Shipping & Delivery Policy
Understanding how we deliver our astrology services and products
Digital Services Delivery
Most of our astrology services are delivered digitally through various platforms and methods.
Live Consultation Delivery
Delivery Time: Instant - at scheduled appointment time
- Video calls via Zoom, Google Meet, or our platform
- Audio calls through secure telephone lines
- Live chat sessions through our website
- Session recordings available upon request
Digital Reports Delivery
Delivery Time: 24-48 hours after consultation
- PDF reports delivered via email
- Access through your customer portal
- Download links valid for 30 days
- Mobile-friendly format available
Email Consultation
Response Time: Within 24 hours
- Detailed responses to your specific questions
- Follow-up clarification available
- Secure email communication
- Attachment support for additional documents
Physical Products Shipping
For astrological products, gemstones, and ritual materials, we offer reliable shipping services.
| Product Type | Shipping Method | Delivery Time | Tracking |
|---|---|---|---|
| Gemstones & Rudraksha | Express Courier | 3-5 business days | Available |
| Yantras & Spiritual Items | Standard Shipping | 5-7 business days | Available |
| Pooja Kits & Ritual Materials | Standard Shipping | 5-7 business days | Available |
| Customized Products | Express Courier | 7-10 business days | Available |
Shipping Information
Domestic Shipping (India)
- Free Shipping on orders above ₹5,000
- Shipping Charges: ₹100 for orders below ₹5,000
- Processing Time: 1-2 business days
- Delivery Partners: Delhivery, BlueDart, India Post
- Cash on Delivery: Available for select products
International Shipping
We ship astrological products worldwide with reliable international carriers.
- Shipping Time: 10-15 business days
- Shipping Charges: Calculated based on destination
- Customs & Duties: Customer's responsibility
- Restricted Items: Check local regulations
Order Processing & Tracking
Order Processing Timeline
- Order Confirmation: Immediate after payment
- Processing Time: 1-2 business days
- Shipping Notification: Email with tracking details
- Delivery Updates: Real-time tracking available
Tracking Your Order
- Track orders through your account dashboard
- Real-time updates via email and SMS
- 24/7 order status access
- Delivery exception alerts
Delivery Issues & Solutions
Common Delivery Issues
- Failed Delivery: Contact customer support immediately
- Wrong Address: Update address within 2 hours of order
- Damaged Products: Report within 24 hours of delivery
- Lost Packages: File claim after 7 days of expected delivery
Delivery Support
Our support team is available to assist with any delivery-related concerns:
- Email: shipping@astrosolutions.com
- Phone: +91-9876543210
- WhatsApp: +91-9876543210
- Response Time: Within 4 business hours
Need Help with Shipping or Delivery?
Contact our support team for immediate assistance with any shipping or delivery questions.
Last Updated: January 15, 2024
Shipping times are estimates and may vary based on location, weather conditions, and carrier performance.